What kind of support can you expect from us?

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• How can I get a refund?

  Per our refund policy, if you have purchased your theme within the last 15 days and are not satisfied with our product or are facing issues, please reach out to us directly via our support ticket form explaining your situation and why you are not ...

• How does the Annual and Lifetime plans work? What's the difference?

  If you opt for our theme annual plan, you must renew your license key in order to get additional updates and premium support. You will be billed automatically after 1 year of the initial purchase. With our theme lifetime plan, you can enjoy lifetime ...

• How do I download my theme?

  When you purchase a pro theme, you should receive an automated email with your license key and a download link for the theme file. Once you click on the link you will download a .zip file that you will be able to upload as is to your WP portal as a ...

• I cannot see the demo layout and content on the homepage, how do I activate them?

  In order to get all the demo content and turn on the dynamic sections, please follow these steps: Go to the Dashboard page under Appearance -> <theme name>. Go to the Demo Import tab You will be asked to install and activate some required plugins. ...

• I did not receive my license key, where do I get it?

  When you purchase a pro theme, you should receive an automated email from info@thebootstrapthemes.com that contains your license key and a theme download link. Once you import the .zip theme file in your WordPress Dashboard, you will be able to enter ...