Frequently Asked Questions (FAQ)
What kind of support can you expect from us?
We are here to provide assistance for any problems you may encounter while setting up, configuring, and using your Spa theme. Additionally, our team is available to help our PRO customers with other issues they may face on their WordPress website. We ...
Will my website configuration be saved if I upgrade to PRO?
When you switch to the premium version of your theme, everything integrates smoothly with your free version. Your current content will remain intact. Simply adjust the additional features that accompany the PRO version.
How does the Annual and Lifetime plans work? What's the difference?
If you opt for our theme annual plan, you must renew your license key in order to get additional updates and premium support. You will be billed automatically after 1 year of the initial purchase. With our theme lifetime plan, you can enjoy lifetime ...
I received multiple files when downloading. How do I get the .zip file?
This is a known situation with the Safari browser on Macs which by default auto-unzips downloads so you end up with all the underlying theme files. In order to get the full .zip file, you need to turn off this feature in Safari (see this article that ...
How do I upgrade my theme from free to pro?
In order to upgrade your free theme to the pro version, you need to follow these steps: Go to the Product page of your theme Select a package that best suits your needs. Click Buy Now. After filling in all required information, click Review Order. ...
How can I get a refund?
Per our refund policy, if you have purchased your theme within the last 15 days and are not satisfied with our product or are facing issues, please reach out to us directly via our support ticket form explaining your situation and why you are not ...
How do I show a static page for my homepage?
In order to show a static page as the homepage of your site instead of the dynamic sections as shown in our demos, you need to go through the following steps: Go to the Customizer Go to the homepage setting section Select "static page" as your ...
I cannot see the demo layout and content on the homepage, how do I activate them?
In order to get all the demo content and turn on the dynamic sections, please follow these steps: Go to the Dashboard page under Appearance -> <theme name>. Go to the Demo Import tab You will be asked to install and activate some required plugins. ...
I did not receive my license key, where do I get it?
When you purchase a pro theme, you should receive an automated email from info@thebootstrapthemes.com that contains your license key and a theme download link. Once you import the .zip theme file in your WordPress Dashboard, you will be able to enter ...
How do I download my theme?
When you purchase a pro theme, you should receive an automated email with your license key and a download link for the theme file. Once you click on the link you will download a .zip file that you will be able to upload as is to your WP portal as a ...